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You deserve to be safe, you deserve to be respected, and you are not alone. Raphael House and our community partners are here to help.

Accessing Our Services Community Resources COVID-19 Services Status

Safety Alert!

Please be aware that your internet and phone use can be monitored. If there is any chance that your abuser has access to your computer or your phone, we recommend using a safer (public) phone or computer. If you are in immediate danger, please call 911.

accessing services at raphael house

We at Raphael House of Portland are committed to supporting survivors, and ensuring the health of our community, throughout this pandemic. Our emergency shelter, 24-hour hotline, and community programs are still operating.

Raphael House  provides emergency shelter to individuals and families immediately fleeing domestic violence. Our ability to offer support is based on current vacancies in our shelter (we do not have a waiting list).

Check local shelter space

Click the button above to see available bed space in all local domestic violence shelters, including Raphael House. This information is updated once daily. If we are listed as screening, please call our 24/7 hotline at (503) 222-6222 with a completed SSA (more info below) and see if our shelter is the right fit.

Please know that even if shelters are full, help is available! You deserve to be safe, you deserve to be respected, and you are not alone. To speak with an advocate or learn more about resources, contact our hotline or any of the domestic violence support lines listed under Important Numbers.

For survivors who have accessed our emergency shelter previously or who are current participants in specific collaborative programs, Raphael House also provides a wide range of supportive and ongoing services. Please visit Our Services to learn more.

What is an SSA?

The Safety and Stabilization Assessment (SSA) is a tool that all local domestic violence agencies use to assess survivors’ housing and shelter needs. The process of accessing housing services, including emergency shelter, begins with completing an SSA.

During the SSA an advocate will ask you a series of questions about your relationship and housing history, and then guide you to the best available resources based on your specific situation.

The Gateway Center is the main, in-person location for completing an SSA. For other locations and options, please call any of the Multnomah County domestic violence support lines listed under Important Numbers on this page.

What is the Coordinated Access System?

The Coordinated Access System is a collaborative effort among Multnomah County domestic violence agencies to provide streamlined and equitable access to shelter and housing support. By working together, we ensure that you can expect the same process and information no matter who you contact.

If you are a community partner and would like to learn more about Coordinated Access within the Domestic Violence Continuum, please view the following webinar.

accessing community resources

If you need immediate local support, please contact our 24-hour hotline at (503) 222-6222 for confidential crisis intervention, safety planning, emotional support, and information about available resources. Every caller has access to an international language bank, which can translate any language.

For support throughout Oregon, visit the
Oregon Coalition Against Domestic and Sexual Violence

For support in Washington State, visit the
Washington State Coalition Against Domestic Violence

drop-in services

UPDATE: Due to COVID-19, The Gateway Center is currently not providing walk-in assistance. Please reach out by phone at 503-988-6400 to try and schedule an appointment based on your needs.

The Gateway Center is located on 10305 E Burnside St. and is open for walk-in support 9am – 4pm Monday through Friday. Survivors can access a multitude of resources and meet with an experienced advocate (“navigator”) to create a safety plan and connect with available services. The building is safe and secure, and childcare is available. The Gateway Center is also the main, in-person location for completing an SSA.

Who do we serve?

Raphael House proudly serves anyone impacted by domestic violence regardless of gender identity, ethnicity, disability, immigration status, primary language, or sexuality.

Multigenerational families with kids (and adults) of all ages are supported, and we welcome pets!

Important Numbers


Raphael House of Portland's 24-Hour Hotline

(503) 222-6222

Information about current shelter availability and connection to crisis services.

Proyecto UNICA

(503) 232-4448 / (888) 232-4448

Línea de Crisis disponible las 24 horas

Русская Орегонская Социальная Служба

(503) 777-3437

Call to Safety

(503) 235-5333 / (888) 235-5333

Hotline for survivors of domestic and sexual violence and their loved ones.

National Domestic Violence Hotline

(800) 799-SAFE (7233) or TTY (800) 787-3224

National Deaf Hotline

(1-800-787-3224 (TTY), 203-812-1001 (ADWAS in Seattle), or 1-855-812-1001 (Video Phone)

Advocates have partnered with Abused Deaf Women’s Advocacy Services in Seattle, and are available to assist individuals who are Deaf and hard of hearing via live chat, IM, e-mail, video phone, and TTY. Not all services are available 24/7.



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