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Coronavirus and Survivors
More than 400 survivors in our programs rely on Raphael House for shelter, food, hygiene supplies, safety planning, and emergency resources—in addition to a high volume of callers on our 24-hotline. We are committed to assisting everyone who reaches out for help during this crisis. But to do that, we need your support.
We are taking active measures to prevent the spread of COVID-19 to protect those we serve along with our staff and volunteers. We are responding calmly, and utilizing recommendations and the most up-to-date information from experts. Below are just some of the many steps we have enacted across our programs, but may not reflect of-the-moment practices.
• In the event that anyone in our shelter begins experiencing symptoms, they will be asked to self-quarantine in their room (each family has their own private space) and wear a mask while in community areas.
• We are disinfecting surfaces, sanitizing, and hand washing very frequently!
• We have provided all staff and participants with supplies and coronavirus info in multiple languages, and everyone is required to either wash or use sanitizer as they enter our secure location.
• Our Youth Advocates are getting creative about teaching kids hand washing and practicing safe distancing with fun activities and songs!
• For our Advocacy Center, Housing, and Community-based Advocates, phone advocacy is prioritized. Staff are bringing resources, supplies, and food boxes to participants’ homes whenever possible and delivering at the door with safe distancing.
• Families not experiencing symptoms can arrange to pick-up food, hygiene items, and other supplies without direct staff contact.
• Advocates are staggering shifts and working remotely whenever possible. We continue to offer case management, emotional support, and emergency assistance funds by phone.
• We are exploring remote support group options and hope to make these available soon.
• During school closures, all advocates are working remotely. The team is preparing to provide digital presentations to students in the event that schools proceed with online education options.
• Confidential advocacy is still available to Portland Public School students by phone and text.
• If a staff member begins experiencing symptoms, or someone in their household is, they will be asked to self-quarantine at home. This time is paid.
• We are being creative about offering work options to our staff that ensure continuity of essential services, while limiting direct contact, promoting safety and well-being, and preventing any loss in income for members of our team.
• Distribution of emergency funds and checks are uninterrupted, but we may be slightly delayed in sending acknowledgements to our generous donors.
times adults accessed support groups, therapy, and one-on-one emotional support services last year
of the survivors we serve are children
received support on our hotline last year
“Survivors have already been navigating significant challenges related to domestic violence and their safety, and the impacts of COVID-19 are additional hurdles. Our advocates have been working around-the-clock to keep our shelter and hotline staffed 24/7 and to connect survivors across the community with the food, hygiene supplies, and critical resources they need.”